Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.
Much like any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to your recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we are going to have to address over the next half a year.
As well as an increased number of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we’ve been overwhelmed with the number of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to supply in-kind services such as a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for all electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number Novo 2 of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it is the reality of owning a retail business, even one focused on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. As well as hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.